BigCommerce vs Shopify Plus: The Experts Behind the Platforms

Read this BigCommerce vs Shopify Plus comparison and discover more about the experts behind the platforms and how these two platforms differ in tech and customer support!


Both platforms, BigCommerce Enterprise and Shopify Plus are great, however, a short review will make picture clearer for you. You will have more information to decide which platform is better for you – BigCommerce or Shopify Plus.

In this article, we will discuss the experts behind the platforms, the team that is here to help you, the tech, and customer support.

BigCommerce and Shopify both provide experts to help you grow your brand to incredible heights. These experts are independent and you can hire them to help you grow the business and move it to the next level.

If we talk about numbers, there is no doubt that Shopify is the clear winner. The platform can offer you over 700 qualified and experienced professionals which are available for you at any time. The experts are also available in the nearest areas. Shopify also allows you to use an expert to build your own online store from scratch. Hiring an expert to help you set up a store starts at $500.

BigCommerce lacks in this area. The platform has fewer experts, however, they are talented to do any work. If you want to add or use extra services, the experts can quote the prices of any specific work. The experts that BigCommerce offers can help you in modifying the themes or the website.

In terms of customer support, Shopify is the ultimate winner again. If you are dreaming of best customer support, Shopify is clearly the best choice. The customer support team is available 24/7 and you can reach them via phone, email or live chat. They have a great commitment capability which never let down the customers.

BigCommerce doesn’t fail at customer support. They also offer some excellent options including email & phone support, live chat, and etc. Earlier, they weren’t offering 24/7 customer support, however, they clearly updated their services.

Experts and customer support are two criteria which every customer looks at before deciding which ecommerce platform to use. If you are facing any trouble or issue, the experts and the customer support team should help you solve the problem and focus on your business.

It is up to you to decide which platform is the best option for your business!

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